FAQ

DO I NEED AN ACCOUNT TO SHOP WITH BYFANAD.COM?

Accounts are optional, but we highly recommend you to have one with us. You will enjoy countless of benefits like free postage promotions for first time purchase (any kinds of items), birthday promotions, giveaways and many more.

You will need to fill in your full names, birthdates, e-mails and contact numbers. We strictly would not reveal your personal information to another third parties. So, feel free to subscribe.

 

IS YOUR ITEMS READY STOCKS OR PRE-ORDER?

All items are ready stocks.

 

WHAT TYPE OF PAYMENT DO YOU OFFER?

We accept online banking, debit card and credit card.

 

WHICH COUNTRIES DO YOU SHIP TO?

For the time being, we will only ship to Malaysia and Singapore only. 

 

WHAT ARE YOUR DELIVERY CHARGERS?

We deliver your parcels via Poslaju. The rate of delivery to West Malaysia and East Malaysia is based on how many items you purchased. For items that are going to be shipped to Singapore, we would charge you based on the weight of the items.

 

HOW LONG WILL IT TAKES TO PROCESS MY ORDERS AFTER I HAVE MADE MY PAYMENTS?

Upon payments, you will receive a confirmatory e-mails regarding your status of orders within 2-3 days.

 

HOW LONG WILL IT TAKES FOR ME TO RECEIVE MY PARCELS?

You will receive your parcels in 3-5 working days.We will send you an e-mail when your parcels have been shipped.You can track your parcels here

 

WHAT IF I HAVE A PROBLEM WITH MY PARCELS?

You can give us an e-mail or you can reach us here

 

CAN I RETURN MY PARCELS IF THERE IS ANY PROBLEM?

Yes, you can return your parcels, provided that your problems meet our Return Policy.

 

CAN I TRUST YOU?

Yes, you can definitely trust us. BYFANAD.COM is a professional and trusted seller.